Terms & Conditions
A Legal Disclaimer
Welcome to Mitra Ghee, a brand owned and operated by ODOD Enterprises Private Limited (ODOD Group).
By accessing, browsing, or making a purchase through our website (www.mitraghee.com) or any associated platform, you agree to the following terms and conditions.
Please read them carefully before using our services.
Company Information
Mitra Ghee is a registered brand of ODOD Enterprises Private Limited, engaged in the manufacturing, packaging, and sale of food products, including traditional Bilona ghee.
Registered Office:
Flat No. 5-9-1114/445, Suryalok Complex,
Gun Foundary Road #1, Abids, Hyderabad – 500001, India
Email: info@mitraghee.com | Phone: +91-9885160797
Use of Website
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By visiting or purchasing from our website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
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You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights or restrict the use and enjoyment of the site by others.
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We reserve the right to suspend or terminate your access to our site without notice if misuse or fraudulent activity is detected.
Terms & Conditions - The Basics
Product Information
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We strive to provide accurate product descriptions, ingredients, and images. However, slight variations in packaging or presentation may occur due to continuous improvement and handcrafted production methods.
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All Mitra Ghee products are food-grade and should be stored as instructed on the packaging.
Pricing & Payments
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All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
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ODOD Enterprises Private Limited reserves the right to revise product prices, offers, and promotions without prior notice.
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Payments are processed securely through trusted third-party payment gateways. ODOD does not store your card or banking details.
Shipping & Delivery
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Orders are typically processed and dispatched within 3–5 business days of confirmation.
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Delivery timelines depend on the shipping partner, location, and unforeseen circumstances such as holidays, strikes, or natural calamities.
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Full details are available in our Shipping Policy.
What to Include in the T&C Document
Returns, Replacements & Refunds
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Due to the perishable nature of ghee, returns are accepted only in cases of damage, leakage, or wrong product delivery.
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Customers must report such issues within 48 hours of receipt.
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Refunds or replacements will be processed as per our Refund Policy.
Intellectual Property
All content on this website — including text, graphics, logos, images, product designs, videos, and layout — is the exclusive property of ODOD Enterprises Private Limited.
Reproduction, distribution, or use of any material without written permission is strictly prohibited.
Limitation of Liability
ODOD Enterprises Private Limited and its affiliates shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the purchased product.
Privacy & Data Protection
We respect your privacy. Customer data collected through this website is used solely for processing orders and improving your shopping experience.
Please refer to our Privacy Policy for complete details.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
In case of any disputes, jurisdiction will lie exclusively with the competent courts of Hyderabad, Telangana.
Contact Information
For any questions, feedback, or legal correspondence, please contact:
info@mitraghee.com
+91-9885160797
www.mitraghee.com
ODOD Enterprises Private Limited
Delivering purity, quality, and trust — one jar of Mitra Ghee at a time.