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Refund Policy

A Legal Disclaimer

At Mitra Ghee, we handcraft every batch with care and maintain the highest standards of purity and quality. Because our ghee is a natural, food-grade product, returns are limited — but your satisfaction matters deeply to us.

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Returns

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  • Due to hygiene and food-safety regulations, we do not accept returns once a product has been opened or used.

  • If you receive a damaged, leaking, or incorrect item, please contact us within 48 hours of delivery.

  • To process a return, share a clear photo or video of the issue along with your order ID at info@mitraghee.com or WhatsApp +91-9885160797.

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Replacements or Refunds

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We will gladly offer a replacement or full refund if:

  • The product arrived damaged, broken, or tampered, or

  • The product delivered was different from your order.

 

Once verified, refunds will be initiated to your original payment method within 7–10 business days, or a replacement will be shipped at no additional cost.

Refund Policy - The Basics

Order Cancellations

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellation or change of address is not possible.


Contact Us
For any concerns, please reach out to our customer-care team:
 info@mitraghee.com
 +91-9885160797
 www.mitraghee.com.in 

What to Include in the Refund Policy

Our Commitment

Every jar of Mitra Ghee is crafted with honesty and dedication. If we ever fall short of your expectations, we promise to make it right — fairly and promptly.

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