Question 1

What is your shipping policy?

Accepted Answer

Our shipping policy ensures that your order is processed and shipped within 1 to 5 business days. We offer standard and expedited shipping options. For more details, please visit our Shipping Policy page.

Question 2

What breeds of cows do you use to get milk for ghee?

Accepted Answer

We use milk from native Indian breeds of cows, known for their high-quality milk. These breeds include Gir, Ongole, Sahiwal, Hallikar and Kangayam which are well-suited for producing rich and nutritious ghee.

Question 3

What couriers do you use for shipping?

Accepted Answer

We use a variety of trusted couriers to ensure your order reaches you safely and on time. Our primary couriers include Bluedart, DHL, Ekart, Ecomexpress and Amazon.

Question 4

Where do you source your ingredients?

Accepted Answer

We source our ingredients from local farmers who follow ethical and sustainable practices. Our commitment to quality starts with the raw materials we use, ensuring that our ghee is pure and authentic.

Question 5

How do you ensure product quality?

Accepted Answer

We ensure the highest quality of our ghee by following traditional Bilona methods and using only the finest ingredients. Our ghee is hand-churned, wood-fired, and hand-strained to maintain its purity and richness.

Question 6

What is your refund policy?

Accepted Answer

We offer a hassle-free refund policy. If you are not satisfied with your purchase only because of damage, wrong delivery you can request a refund within 4 days of receiving your order. Please visit our Refund Policy page for more details.

Question 7

What process do you follow to make ghee?

Accepted Answer

Our ghee is made using the traditional Bilona method. This involves hand-churning cultured curd, followed by a wood-fired cooking process and hand-straining to ensure the highest quality and authenticity.

Frequently asked questions